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The correct statement regarding a customer account that includes penny stocks indicates that statements must be mailed quarterly regardless of activity. This requirement is in place to ensure that investors receive regular updates on their account and any holdings, particularly because penny stocks can be highly volatile and risky. FINRA rules stipulate that accounts holding penny stocks are subject to heightened reporting requirements due to the nature of these securities. Quarterly statements help customers stay informed about their investments and any changes that may occur.

While other options may suggest alternatives like annual statements or email communication, these do not satisfy the specific requirements associated with penny stock transactions under FINRA regulations. For example, monthly statements being optional depending on the custodian does not align with the regulatory mandate for consistent communication. It's important for investors to have regular and updated insights into their accounts, particularly for investments that may otherwise present a higher degree of risk, such as penny stocks.